Are children welcome in the hotel?
Children are very welcome in the hotel. Extra beds (suitable for children up to the age of 12 years old) are available for £20 per night room only, although only a limited number of rooms can accommodate them, so please check before booking. Our Horsley suite can comfortably accommodate a family with up to 4 children.
Are children welcome in the restaurant?
Yes. Families with children under 10 can dine from the restaurant menu in our conservatory dining room. In fine weather the terrace provides a great al fresco dining option, allowing children to play in the garden while remaining in view of their parents.
Can I bring my pet?
Pets are not allowed in the hotel. Non-residents dining on the terrace are welcome to bring well-behaved pets while dining or enjoying a drink on the terrace or in the garden.
What is the dress code?
Whatever makes you comfortable! Many guests dress up for dinner in the evening, but if you prefer to stay casual that’s absolutely fine. Orestone is a relaxed environment where we want everyone to feel at home.
Do you have disabled access rooms?
Do you have ground floor rooms?
Our Garden Suite is at ground floor level. Please note that the shower is over the bath, and you do need to step outside to reach its private entrance.
Do you have twin rooms?
Yes. Rooms 5 & 6 can be configured as double or twin. Room 9 is a twin.
What time can I check in?
Whenever you like, but rooms will be available from 3.00 p.m. Feel free to drop luggage off earlier, or come and relax in the hotel or gardens.
What time should I check out?
By 11.00 on your day of departure, please.
Are there any good walks nearby?
Lots! Our team will be happy to give you suggestions, from gentle strolls to serious hikes.
Do you have internet access?
Yes, complimentary Wi-Fi is available throughout the hotel
Do you have a loyalty scheme?
We have our Gold Card loyalty scheme - regular customers are provided with a card at the mangers discretion and can enjoy 10% of evening food and drinks and 10% off lunch drinks.
Please note this excludes special events such as fireworks night, murder mysteries, Mother's Day lunch, Christmas Day etc.
Which rooms have sea views?
All our rooms have some view of the sea apart from Room 12 and Room 11. From some rooms the view is from the room terrace or balcony, not the room itself. The best views are from our Suites. Some of our Feature Rooms have direct sea views, some have a restricted sea view in the summer when the trees are in full leaf.
Do you cater for special dietary requirements?
Absolutely. We do ask for as much notice as possible in order to offer a wider choice as all of our dishes are made from scratch in house.
Where is the nearest beach?
Maidencombe beach, straight down the hill outside the hotel. It’s about 10 mins walk there, but a steep 20mins or so on the way back. Or you can drive down the hill and park within 100 yards or so.
Do you have a lift?
Unfortunately not. We do have one ground floor room, the Garden Suite, but the remainder are up either one or two flights of stairs. The stairs are wide and have banisters all the way, so quite easy as stairs go. We are always happy to carry your luggage for you of course.